Refund policy
## Return & Refund Policy
Thank you for shopping with Jzfpw.
We hope you love your purchase! If for any reason you are not completely satisfied, please review our return policy below.
---
### Direct Purchases Only
This Return & Refund Policy applies exclusively to products purchased directly through our website at **https://jzfpw.com**. If you purchased our products through another retailer, marketplace, or third-party seller, please contact them directly for returns.
---
### 30-Day Return Policy
You may return eligible items within **30 days of receipt** for a refund or exchange (subject to product availability).
**To be eligible for a return:**
* Item(s) must be unused, unopened, and in the same condition as received.
* Item(s) must be in the complete original factory packaging, including all tags, labels, accessories, and certificates of authenticity (where applicable).
* All returns are subject to inspection and monitoring.
---
### Non-Returnable & Final Sale Items
The following items are **FINAL SALE** and are **NOT eligible for return, refund, or exchange**:
* **Made-to-Order & Personalized Items:** Any customized or special-order products.
* **Sealed & Blind Box Collectibles:** Collectible dolls, blind boxes, booster packs, or trading card products that have been opened, unsealed, or altered.
* **Clearance / Final Sale Items:** Items explicitly marked as Final Sale at the time of purchase.
---
### Order Changes and Cancellations
Once an order is submitted on our site, our automated fulfillment process begins immediately. As a result, **orders cannot be changed or canceled after submission**. If you no longer wish to keep the item, please follow our standard return process after receiving your delivery.
---
### Exchanges
Exchanges are handled strictly based on **stock availability**.
* If you request an exchange and the requested item is out of stock or sold out, a refund will automatically be issued to your original payment method instead.
* Original shipping and processing fees are non-refundable.
---
### Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within **48 hours of delivery**.
**Please contact us with the following details:**
1. Order Number
2. Checkout Email Address
3. Photos/videos showing the issue, product label, and shipping box
Upon review, we will provide return instructions and supply a pre-paid return shipping label if the return is approved due to our error or product defect.
---
### Return Shipping & Shipping Charges
* **Customer Responsibility:** For returns due to personal preference, changing your mind, or ordering by mistake, the customer is responsible for return shipping costs.
* **Non-Refundable Charges:** Original shipping and processing fees are non-refundable unless the return is a result of a defect or shipping error made by us.
---
### How to Initiate a Return
1. Contact our customer support team at **KellyPowell414@outlook.com** with your order number and request.
2. Once authorized, package the item securely in its original packaging along with your order details.
3. Affix the provided or required return shipping label and ship the package back to us.
4. Allow **2 to 3 weeks** from the date we receive your returned package for inspection and refund processing. Approved refunds will be applied back to your original payment method.
---
### Contact Us
For questions or assistance regarding returns, please contact:
* **Company Name:** RHONDA HOLLANDER HOLDINGS, LLC
* **Email:** KellyPowell414@outlook.com
* **Website:** https://jzfpw.com
* **Mailing Address:** 314 S. Federal Highway, Dania Beach, FL 33004, United States