Shipping policy
## Shipping Policy
At Jzfpw, we are committed to providing a clear, reliable, and secure shipping experience for all our toys, games, and collectible products. Please review our shipping policy below before placing your order.
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### 1. Order Processing Time
* All orders are processed within **1 to 3 business days** after payment is successfully verified. Business days do not include weekends or official holidays.
* **Order Cut-Off Time:** Our daily order cut-off time is **5:00 PM (GMT+8)**. Orders placed after this time will begin processing on the next business day.
* **Peak Seasons:** During peak promotional seasons, major product launches, holidays, or high-volume periods, order processing may take slightly longer. If a significant delay occurs, we will notify you by email.
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### 2. Shipping Methods, Delivery Time & Costs
We offer the following shipping options for worldwide delivery:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- |
| **Standard Shipping** | 10-20 business days |
| **Priority Shipping** | 7-15 business days | $10.00 USD |
* **Total Delivery Time = Order Processing Time (1–3 days) + Shipping Time.**
* *Please note that delivery times are estimates only. Delays may occur due to carrier volume, customs clearance, severe weather, local holidays, or address issues beyond our control.*
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### 3. Shipment Confirmation & Tracking
* Once your package is processed and handed over to the logistics carrier, you will receive a shipment confirmation email containing your tracking number.
* Tracking details may take **24 to 48 hours** to become active after the tracking number is generated.
* You can monitor your shipment status using the tracking link provided in your email or through the carrier's official portal.
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### 4. Protective Packaging for Toys & Collectibles
We understand that collectible items (such as Signature Dolls, action figures, die-cast cars, and sealed box games) require careful handling. Orders are packaged with protective materials to minimize the risk of transit damage.
> **Note on Packaging:** Minor outer box wear, light creases, or small corner dents may occur during international shipping and handling. These imperfections affect only the outer box and do not affect the internal product, and thus may not qualify as product damage unless the item itself is damaged or defective.
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### 5. Customs, Duties & Import Taxes
* International shipments may be subject to customs duties, import taxes, VAT, or local brokerage fees assessed by the destination country's customs authority.
* Jzfpw is not responsible for any customs fees, duties, taxes, or delays caused by customs inspection. All such charges are the sole responsibility of the recipient.
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### 6. Lost, Delayed, or Damaged Packages
* **Delayed or Missing Packages:** If your package is significantly delayed, or marked as delivered but not received, please contact us so we can initiate an inquiry with the carrier.
* **Damaged Deliveries:** If your order arrives damaged, please contact us within **48 hours of delivery** and provide:
1. Your Order Number
2. Clear photos of the damaged product
3. Clear photos of the outer shipping box and shipping label
4. A short description of the issue
Upon reviewing your claim, we will offer a replacement, partial refund, or full refund as appropriate.
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### 7. Address Changes & Incorrect Addresses
* Please verify your shipping address carefully before completing your checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
* If you notice an error in your address, please contact us immediately at **KellyPowell414@outlook.com**. While we will attempt to update your details, address changes cannot be guaranteed once an order has entered processing or shipment.
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### 8. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our support team:
* **Company Name:** RHONDA HOLLANDER HOLDINGS, LLC
* **Customer Support Email:** KellyPowell414@outlook.com
* **Website:** https://jzfpw.com
* **Mailing Address:** 314 S. Federal Highway, Dania Beach, FL 33004, United States